Nashua Nutrition - Return/Refund Policy

Home

Return/Refund Policy

To keep our prices competitive we must uphold a strict return and exchange policy.

Important Summer Shipping Information

We are NOT responsible for the melting of chocolate products while in transit. We pack as well as possible to prevent melting, but once your order leaves our premises, the weather is out of our control.

No returns, exchanges or credits on protein bars or any chocolate products due to melting.

IF your order containing chocolate has been in the heat - unpack carton contents without touching individual bars, place boxes in your refrigerator for about an hour. They will reharden and suffer no loss of nutrition.

All items that are returned for whatever reason such as but not limited to: ordered the wrong products, change in diet, taste preferences, ingredient preferences, changes in health, side effects, health care provider recommends different products, etc., are subject to a 25% restocking and handling fee of the total cost of the returned products. The customer is also responsible for shipping charges and insurance for return shipping.

If an exchange is requested, the customer is responsible for the 25% restocking and handling fee and all related shipping charges.

Each returned product must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial credits for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

YOU MUST CONTACT US FIRST TO MAKE ARRANGEMENTS FOR RETURN OF ITEMS, AND GET A RETURN AUTHORIZATION, BEFORE RETURNING ITEM(S). REQUESTS FOR RETURNS MUST BE MADE WITHIN 15 DAYS OF PURCHASE.

Our efforts in this matter are designed with you, the valued customer, in mind. It is our goal to provide you with safe, quality products at discounted prices.

You should expect that your product will arrive in good condition and in a timely manner. We send our products via UPS ground service, unless otherwise requested. We can not be held responsible for delays or damaged product for reasons uncontrollable by Nashua Nutrition, LLC. Severe weather, transportation problems and backordered products are just a few of those reasons.

If an item from your order is on backorder from the distributor, then we will ship the items that we have available. We will ship the backorder items when they become available to us if the items total a minimum of $7.50. If the backorder items are less than $7.50, then we will cancel that part of the order and credit your account accordingly. This will not affect your shipping charges if you have earned free shipping.